If an item is marked as In Stock then in normal cases the item will be dispatched within one working day after payment is complete. In such a case that this cannot be achieved the buyer will be notified.
The options for shipping method and quoted delivery times are shown during checkout dependant on the address being shipped to. We are quite happy if there is a specific method you would rather use that is not listed. Please do not hesitate to contact us to arrange.
Items to be sent within the UK will normally be delivered by Royal Mail and to overseas addresses by DHL - the exact service will be detailed during checkout.
In a case where an item is lost while in the hands of a 3rd party iethis will endeavour to do all it can to support the resolution of that issue, however the replacement of that item shall be at the discretion of iethis on a case by case basis.